Jan M. McLaughlin, CSP, works with professionals who know the importance of positively influencing the responses they receive. Jan had been a teacher, retail manager and actress in television commercials when she established her first business. At the urging of clients, she expanded her focus and established Your Communication Connection. As a highly-respected speaker and trainer, she offers programs on communication, customer service, leadership and presentation skills.
Jan has earned the Certified Speaking Professional (CSP) designation—the speaking profession’s international measure of speaking experience and skill. Fewer than 12% of the 5,200 members of the Global Federation of Speakers earn this designation.